Voice infrastructure for contact centers.

SIP trunks with unlimited concurrent channels, DIDs in every US area code for local presence, toll-free numbers, call recording infrastructure, A-level STIR/SHAKEN attestation, real-time CDR access, and CNAM registration. We provide the carrier-layer infrastructure. You provide the contact center software (VICIdial, Five9, Genesys, or any SIP-compatible platform).

Yes. Every SIP trunk and DID supports inbound and outbound simultaneously. Inbound calls route to your IVR, queues, or agents. Outbound calls use your DIDs as caller ID. Same trunk, same numbers, same carrier for both directions.

Any SIP-compatible platform: VICIdial, Asterisk, FreePBX, FreeSwitch, Five9, Genesys, NICE inContact, Cisco UCCX, Avaya, 3CX, and any other system that supports standard SIP trunking. SIPNEX uses standard SIP protocol — no proprietary requirements.

We provide A-level STIR/SHAKEN attestation (call identity verification), call recording infrastructure (for consent documentation), real-time CDRs (for compliance auditing), and carrier-level traffic monitoring. TCPA consent, DNC scrubbing, and calling hour enforcement are your responsibility — we give you the infrastructure to support those processes.

SIPNEX supports carrier-level call recording on all trunks. Recordings are linked to CDRs with timestamps for compliance documentation. Recording is compatible with state consent laws — play a disclosure before recording starts. See our call recording laws guide for state-by-state requirements.

Yes. SIPNEX has no channel limits and no per-seat pricing. Your trunk handles 20 concurrent calls or 2,000 without any carrier-side changes. Add agents, increase dial volume, provision more DIDs — all without upgrading your trunk or renegotiating your carrier contract.

Per-minute wholesale rates from $0.005 to $0.030 depending on volume. DIDs at $1 to $3 per month for local. No per-channel fees, no per-seat fees, no platform fees. A 100-agent outbound operation running 1 million minutes per month typically pays $5,000 to $12,000 — a fraction of UCaaS or CPaaS alternatives at equivalent scale.

For operations running 500,000+ minutes per month, yes. You get a named account manager who understands your operation, monitors your trunk performance, and provides proactive guidance on CID strategy, attestation optimization, and capacity planning.