SIPNEX Telecom: the carrier built by operators, for operators.

The VoIP industry has three kinds of providers: carriers, resellers, and CPaaS platforms. Most operators running VICIdial or a predictive dialer end up on a reseller or a CPaaS markup. That means paying two or three margins stacked on top of whichever carrier is actually terminating the traffic. When something goes wrong, the person answering the support line has no authority over the network it is happening on.

SIPNEX is the carrier. We hold the FCC license. We sign the STIR/SHAKEN attestation with our own certificate. We file the Form 499. We operate the switches and the SBCs. When a customer calls with a PDD issue or an attestation question, the engineer on the other end of the line has root on the system being asked about.

We built this because we came from the operator side. We ran VICIdial at volume, fought the same B-level attestation battles, and watched good carriers get bought and ruined by CPaaS consolidation. SIPNEX exists to be the carrier we wished we had — wholesale per-minute rates on a transparent rate card (see pricing), unlimited concurrent channels, A-level attestation as default, and a support line answered by the person who can fix it.

That operator background shapes how we run the network. High-volume outbound is a different workload from office telephony: predictive dialing pushes large bursts of short-duration call attempts, and answer rates shift in real time as analytics engines score your caller IDs. A carrier that treats that traffic like ordinary business calling will throttle it — or quietly degrade it.

Day to day, that means operating our own switching and session border controllers, provisioning toll-free numbers directly as a registered RespOrg through Somos, and delivering E911 service across all 50 US states. When something breaks, the engineer who answers has direct access to the systems your traffic rides on.