VoIP Innovations no longer exists as an independent wholesale provider. Sangoma acquired the company in October 2019, and the brand has been folded into Sangoma Wholesale Carrier Services — voipinnovations.com now redirects to carrierservices.sangoma.com. The platform still operates; the independent, reseller-first company that built it is gone. If you are shopping for a VoIP Innovations alternative, you need four things: wholesale DID origination, termination at volume rates, toll-free backed by a real RespOrg, and white-label support.
This post is written by SIPNEX, an FCC-licensed carrier competing for exactly this customer. We are biased — and we will still tell you where other providers, including Sangoma itself, fit better, because a reseller on the wrong wholesale platform helps nobody.
What happened to VoIP Innovations
VoIP Innovations was a Pittsburgh-based wholesale provider that resellers, ITSPs, and MSPs genuinely liked. The product set was clean: DID origination across North America, termination, toll-free, E911, and a management console small resellers could run a real telecom business on. Late in its independent life it launched a CPaaS product and the Showroom, a white-label marketplace for selling communications apps under a partner’s own brand. At the time of the sale it served more than 1,400 customers.
In October 2019, Sangoma Technologies — the company behind Asterisk and FreePBX — acquired VoIP Innovations in a deal valued at up to US$42 million. The wholesale business became part of Sangoma’s carrier services portfolio, and the brand was gradually absorbed — today the operation markets itself as Sangoma Wholesale Carrier Services, with the old domain redirecting to carrierservices.sangoma.com.
To be clear: this is not a shutdown. Sangoma still sells origination, termination, SMS, and hosted billing to the reseller market. What changed is ownership and focus. VoIP Innovations was a 35-person company whose entire business was wholesale; Sangoma is a diversified communications vendor for which wholesale is one line among UCaaS, hardware, and open-source telephony. The partners searching for an alternative are usually the ones who want their supplier’s roadmap, support queue, and pricing to revolve around wholesale.
What a VoIP Innovations customer actually needs
The shopping list is concrete. A former VI reseller or ITSP needs:
- DID origination at wholesale. Local numbers across US rate centers, provisioned fast, with CNAM handled.
- Termination at volume rates. Per-minute pricing that steps down with volume, short billing increments, no channel math inflating the bill.
- Toll-free with RespOrg control. 8XX inventory and porting handled by a provider with direct RespOrg status, not a chain of intermediaries.
- White-label capability. The end customer sees your brand, your portal, your invoice — never your carrier’s.
- A clean porting path. Hundreds or thousands of DIDs moving without downtime, in batches, on your schedule.
Score every provider against those five items. Here is how we score — then who else deserves a look.
How SIPNEX covers the wholesale stack
SIPNEX is an FCC-licensed carrier — a 499 Filer, registered in the Robocall Mitigation Database, holding our own STIR/SHAKEN SP-KI certificate — and wholesale VoIP is the business, not a division of something larger.
Origination. DID numbers with same-day provisioning on most orders and CNAM included as standard. Because we sign with our own SP-KI certificate, DIDs on our network get A-level attestation on every trunk — not the B-level signing resellers inherit from an upstream. If your end customers fight spam labeling, this is your biggest lever; the mechanics are in reseller versus carrier attestation.
Termination. Wholesale voice termination with published volume tiers: entry pricing runs around $0.025 to $0.030 per minute under 100K minutes per month, stepping down to $0.005 to $0.008 at 10M+ minutes, billed in 6-second increments. No setup or platform fees, unlimited concurrent channels, no per-channel charges. Sub-3-second average PDD, G.711u native, and direct peering at 1M+ minutes per month.
Toll-free. SIPNEX is a registered RespOrg, so toll-free numbers are provisioned and ported under our own authority, not brokered through a third party — which matters when a customer’s 8XX port stalls and you need someone who can actually see the record.
White-label and reseller support. The VoIP reseller program is built for exactly the partner VoIP Innovations served: your brand in front of the customer, wholesale SIP trunking underneath, no long-term contracts, and trunks live within 24 hours. Our guide on how to become a VoIP reseller walks the full model.
What we do not have: a CPaaS layer or app marketplace. If the Showroom model of selling packaged apps under your brand was why you chose VoIP Innovations, we are not the replacement for that piece.
Other VoIP Innovations alternatives worth evaluating
Staying with Sangoma. Honest option number one. The platform survived the acquisition, CPaaS included. If your rates hold, your integrations work, and support meets your bar, migration for its own sake is cost with no payoff. Leave when a concrete requirement stops being met, not because the logo changed.
Skyetel. A wholesale-focused provider for MSPs, IT consultants, and telecom resellers: geo-redundant origination across multiple US data centers, a white-label portal, multi-tenant management tooling. If you manage dozens of small tenants and the management layer matters more than the last fraction of a cent on termination, Skyetel fits that shape well.
Flowroute. One of the original software-centric carriers — acquired by West Corporation in 2018, then sold by Intrado to BCM One in 2022. Its strength is API-driven provisioning of SIP trunking and messaging; if your operation runs on programmatic number management, it belongs on your shortlist.
Commio. Formed when thinQ acquired the messaging platform teli and rebranded in 2021. It routes calls across dozens of upstream voice carriers with least-cost routing and per-route quality control. If you want multi-carrier redundancy managed behind one API, that is Commio’s genuine advantage — the trade-off is one more layer between you and the network that signs and delivers your calls.
What to look for when replacing a wholesale provider
The acquisition that stranded you will not be this industry’s last. Pick the replacement on structural criteria, not brochure copy.
Attestation ownership. Ask whether the provider signs with its own STIR/SHAKEN SP-KI certificate or passes traffic upstream for signing. Your resold customers inherit whatever attestation your supplier can produce, and the difference between A-level and B-level attestation shows up directly in their answer rates.
RespOrg status. For toll-free, ask who actually controls the numbers. A provider with its own RespOrg registration can provision, port, and troubleshoot 8XX numbers directly; one without it is relaying tickets to whoever does.
Rate transparency. If you cannot see the rate deck and billing increments without a sales call, you cannot model your margin. Published tiers and 6-second billing should be table stakes.
White-label support. Confirm the provider is structurally invisible to your end customer: your CNAM, your portal, your invoicing, no co-branded anything unless you want it.
Porting path in both directions. Ask about bulk port-in support before you sign, and check for port-out friction — fees, slow LOA responses, “retention review” delays. A supplier that makes leaving hard is telling you something.
Migration mechanics: moving without downtime
A wholesale migration is not a cutover, it is a parallel run. The sequence that works:
- Stand up trunks at the new provider first. On SIPNEX that takes 24 hours. Order a batch of fresh DIDs — same-day on most orders — and point a low-stakes slice of traffic at them.
- Run both providers side by side. Compare ASR, PDD, audio quality, and attestation results on live traffic for at least a full billing cycle. Your CDRs settle the argument.
- Port in batches. Submit DIDs in scheduled groups so a rejected batch never takes your whole inventory hostage. The LOA-to-FOC process is documented in our guide to number porting. SIPNEX charges no porting fees.
- Keep the old trunks up until the last FOC date clears. Inbound follows the port; outbound can shift the moment the new trunks prove themselves.
Done right, your end customers never notice — the only acceptable standard for a reseller whose product is other people’s dial tone.
Frequently asked questions
What happened to VoIP Innovations?
Sangoma Technologies acquired VoIP Innovations in October 2019 in a deal valued at up to US$42 million. The brand was absorbed into Sangoma’s portfolio and now operates as Sangoma Wholesale Carrier Services — voipinnovations.com redirects to carrierservices.sangoma.com. The wholesale platform was not shut down; it still sells origination, termination, SMS, and hosted billing. What ended was VoIP Innovations as an independent, wholesale-only company.
Who is the best VoIP Innovations alternative?
It depends on what you relied on. For volume termination, DIDs, toll-free, and white-label reselling from a carrier that owns its STIR/SHAKEN certificate and RespOrg status, SIPNEX is built for exactly that customer. MSPs who valued the management console should look at Skyetel. API-first operations should evaluate Flowroute or Commio. If Sangoma’s current platform meets your requirements, staying put is a legitimate answer.
Can I port my DIDs from a wholesale provider?
Yes. FCC rules guarantee your right to port numbers to any carrier, and no wholesale provider can lawfully refuse a valid port-out. You submit a Letter of Authorization to the gaining carrier, which files the port request; standard LNP ports complete in roughly 7 to 14 business days. Port large inventories in scheduled batches so one rejected order never blocks the rest. SIPNEX charges no porting fees.
How long does a wholesale migration take?
The new-provider side is fast: SIPNEX provisions trunks within 24 hours and fills most DID orders same-day, so test traffic can flow within a day or two. The long pole is porting, which depends on the losing carrier and your batch count. Plan a parallel-run period covering at least one billing cycle, and cut traffic over only after your own CDRs confirm the new routes.
Does SIPNEX support white-label resellers?
Yes. White-label support is a core product, not an accommodation. Your customers see your brand and your portal while SIPNEX provides the carrier layer: A-level attestation on all trunks, unlimited concurrent channels with no per-channel fees, published volume rates with 6-second billing, CNAM included, and no long-term contracts. Trunks stand up in 24 hours and DID inventory ports in batches on your schedule.
SIPNEX is the VoIP Innovations alternative for operators who want their wholesale supplier to be the carrier itself to an acquisition. Own STIR/SHAKEN certificate, registered RespOrg, published volume rates, unlimited channels, and white-label reseller support. Request wholesale rates and a migration plan.
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